Privacy Policy

Introduction

Welcome to VerifiedEmail, LLC ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we handle your personal data when you visit our websites such as verified.email (“Site”), our customer portal (app.verified.email), use our services ("Services"), or interact with us. It covers the types of information we collect, how we use it, your rights regarding your personal information, and how we comply with applicable data protection laws.

If you have any questions or concerns about our practices or this Privacy Policy, please contact us at hello@verified.email.

Please read this Privacy Policy carefully. By accessing or using our Site and Services, you agree to the terms and conditions outlined here.

Cookie Policy

What Are Cookies

As a common practice for almost all professional websites this Site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

Importantly, our Site does not use traditional cookies to track personal information or generate persistent identifiers. Instead, we utilize privacy-focused, cookieless analytics from Plausible to monitor site usage patterns. These analytics are confined to single-day, device-specific data collection, ensuring your visits remain completely anonymous. For more detailed information about the data policies of our analytics provider, please visit: Plausible Data Policy.

However, some of our Services might use strictly necessary cookies only essential for us to deliver the Site and related Services to you securely and in compliance with applicable law and cannot be disabled. Such strictly necessary cookies include:

• Account-related cookies for the management of the sign-up process and general administration. These cookies will usually be deleted when you log out; however, in some cases they may remain to remember your site preferences when logged out.
• Login-related cookies are used to remember your logged-in status. This way, you won't need to log in again every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Third party cookies, including but not limited to those from Amazon Web Services, Cloudflare, and Zendesk. You cannot disable strictly necessary cookies. Without the strictly necessary cookies, you will be unable to login to Your VerifiedEmail account and access the Services through the Site.

Enabling and disabling cookies

To check if cookies are enabled on your device or in your browser, the following links may be helpful, or you can use the “help” option in your browser for more details:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Settings in Safari web and iOS

Information Collection

We may collect or obtain information that you voluntarily provide to us when you interact with our Sites and Services. Here’s how and what we collect:

• Account Data: When you create an account with us, you provide us with your name, email address, and password. This information is necessary for us to provide you with our services, such as account setup, upon your subscription on our free trial, and user support. The Account Data may be processed for the purposes of providing you our services offered on our Site, sending you information about our Service, our affiliate’s services, ensuring the security of our Site, and communicating with you.
• Service Usage Data: We keep records of your interactions with our services to improve functionality and user experience. This includes tracking how you use our services and which features you interact with.
• Correspondence Data: We may process information contained in or relating to any communication that you send to us directly, such as emails or messages and are stored to help resolve any issues you might have and to improve customer service.. The Correspondence Data may include the communication content and metadata associated with the communication.
• Payment Data: All payments and payment information on our site is handled through FastSpring which is fully PCI DSS compliant. PCI DSS is the global standard for safeguarding financial transaction data. No customer financial information is ever stored within our computer systems. Please visit FastSpring's Privacy Policy for more details.

Please note: To the extent that you elect to submit a Google Sheet containing Personal Information in conjunction with the Services, you understand that such information is shared with Google through your use of such. Information uploaded to the Site or otherwise submitted to VerifiedEmail in conjunction with the Services, including but not limited to CSV or TXT files, or through Google Sheets, may be stored encrypted with a password for a period of sixty (60) days; however, you have the option to manually delete such information through the Customer dashboard.

Each type of data we collect plays a vital role in our ability to offer you a personalized and efficient experience with VerifiedEmail. Your information is used strictly in accordance with this Privacy Policy, and we ensure it is handled with care and respect for your privacy.

Sensitive Personal Information

We do not actively seek to collect or process sensitive personal information, such as, race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, or sex life, or any other information that could be considered sensitive under applicable laws.

Should you choose to provide such information for any reason, we will only use that information for the specific reasons it was provided or as necessary to comply with legal obligations. Please be cautious and consider the risks before sharing sensitive personal information on public platforms or in other observable areas.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Facilitate Account Management: To create and manage your account, authenticate users, and provide customer support.
• Service Improvement: To develop new features and functionalities, improve the performance of our services, and optimize our user interface.
• Marketing and Communications: To communicate with you about any updates, promotions, or events that might be of interest to you.
• Research and Analytics: To perform analytics on service usage patterns, assess the effectiveness of our marketing campaigns, and conduct market research.
• Legal Compliance and Prevention of Harm: To comply with legal requirements, respond to legal requests, prevent fraud, protect our operations, and ensure the safety of our users.
• Respond to your emails, inquiries, comments, questions, or other requests for support;
• Fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
• Testimonials and Feedback: With your consent, to post testimonials and solicit feedback to improve our services.
• To enforce our terms, conditions and policies; or
• For any other purpose, with your consent only.

The above activities may involve sharing your data with third parties, under strict conditions, to facilitate these operations. We also ensure that any data sharing and processing is conducted in accordance with applicable laws and our data protection obligations.

Data Sharing and Disclosure

We only share your personal information under specific conditions and with particular third parties to facilitate our services. Here are the scenarios in which we might disclose your data:

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are bound by contractual obligations to ensure the security and confidentiality of your personal information.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Vendors, Consultants, Affiliates, and Business Partners: We may share your data with affiliated companies and business partners who require this information to offer products or services to you. These entities are required to honor this privacy policy.
• With your Consent: We may disclose your personal information for any other purpose with your consent.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

We do not sell, rent, or trade your personal information with third parties for their promotional purposes.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

When your personal information is no longer needed, we will delete it immediately. If deletion is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion can be achieved.

Data Uploaded by Users of Email Validation Services

We do not sell or share personal data that is uploaded by users of our Services (“Users”) in the course of their use of the Services. Users maintain ownership of the data they upload for email verification purposes (“Uploaded Data”). VerifiedEmail may access or use Uploaded Data for customer support or troubleshooting purposes, to gather statistics, to improve accuracy, or for increasing our product viability.

Data uploaded to the VerifiedEmail system will be deleted after 60 days from the time of upload, unless deleted sooner by the user.

Data Security and Breach Handling

We implement appropriate technical and organizational security measures to protect your personal information against unlawful destruction, loss alteration, misuse, or unauthorized access while in our possession. All parties we contract with must agree to provide reasonable data security measures for the customer information we share with them, in compliance with applicable laws and regulations.

Handling Data Breaches

If we learn of a security breach that affects our users, we may send an email or notify you in any other way like direct communication to you, or post a blog to notify the public in our Help section.

Our commitment to your data security involves continual monitoring and updating of our policies and procedures as necessary to address new security threats.

If you have any reason to believe that your data with us has been compromised, please contact us immediately.

Third-Party Links

It's important to note that our website may contain links to websites and services operated by third-party providers. While we strive to ensure your privacy and security on our platform, we cannot guarantee the same level of protection for data you provide to third parties. Any information collected by these third parties is not governed by our privacy policy.

International Transfers of Personal Data

As we operate internationally, and provide you with relevant services through our resources and servers around the globe, sharing your Personal Information across borders is essential. Your Personal Information will be processed on the computer servers (currently Amazon Web Services) in the United States of America on which our Services are hosted. In some cases, we may transmit your Personal Information to (i) third party data processors for the purposes set forth in this Privacy Statement.

To the extent required by applicable data protection laws, we have executed standard contractual clauses to effect the lawful cross-border transfer of personal information.

EU-U.S. Data Privacy Framework (EU-U.S. DPF) Compliance

VerifiedEmail complies with the EU-U.S. DPF as set forth by the U.S. Department of Commerce. VerifiedEmail has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF program Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

• In compliance with the EU-U.S. DPF Principles, VerifiedEmail commits to resolve complaints about your privacy and our collection or use of your Personal Information transferred to the United States pursuant to the DPF Principles. European Union individuals with DPF inquiries or complaints should first contact VerifiedEmail.
• VerifiedEmail has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
• If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.

As explained here we sometimes provide Personal Information to third parties to perform services on our behalf. If we transfer Personal Information received under the EU-U.S. DPF to a third party, the third party’s access, use, and disclosure of the Personal Information must also be in compliance with our EU-U.S. DPF obligations. Therefore, third parties that use our products explicitly agree to abide by the EU-U.S. DPF or otherwise agree to execute the Standard Contractual Clauses issued by the European Commission for the purposes of transferring Personal Information from the EU to non-adequate countries outside the EU.

Where the EU-U.S. DPF is not applicable, including when there are transfers from the United Kingdom (UK) or Switzerland, VerifiedEmail executes the Standard Contractual Clauses for the purposes of lawful transfer of personal data as set out in European Commission Decision (EU) 2021/914 of 4 June 2021, as well as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses as issued by the UK Information Commissioner under S119A(1) Data Protection Act 2018 (as applicable to any transfers from the UK to non-adequate third countries).

Review and Updates

We regularly review our data transfer practices and the measures in place to protect your data, adjusting them as necessary to meet the legal standards and best practices.

By using our services, you acknowledge and agree to the transfer, storage, and processing of your information in these countries. If you have any concerns about the international transfer of your data, please contact us at hello@verified.email.

Your Rights With Respect to Your Personal Information

Many privacy regulations afford consumers a number of specific rights. If you are a resident of the EU (under GDPR), UK (under the UK GDPR), Switzerland, Brazil (under the LGPD), several U.S. States, including California (CCPA), Virginia (under VCDPA), Colorado (under the CPA), and Connecticut (under the CTDPA), or another jurisdiction with similar privacy requirements, you have certain rights which may include those listed below:

• The right to access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to object to processing;
• The right to data portability;
• The right to withdraw consent; and
• The right to lodge a complaint.

Right to Access: You have the right to request access to the personal data about you that we process and to receive a copy of that data. You may also contact us at any time with a request to receive more information regarding:

• the purposes for which we use your personal data;
• how we categorize your personal data;
• the recipients of your personal data;
• the length of time we store your personal data; and
• your rights as a data subject.

Right to Rectification: You have the right to have any inaccurate personal data about you corrected and, considering the purposes of the processing, to have any incomplete personal data about you supplemented.

Right to Erasure: Where applicable, you have the right to the erasure of your personal data without undue delay. Please note, that in some cases we may be legally obliged to retain some of your personal data. We may also retain some of your personal data in order to defend our legal rights, avoid sending you unwanted promotional materials in the future, and to keep a record of your request and our response.

Right to Restrict Processing: In some circumstances, you have the right to restrict the processing of your personal data, in particular if you believe that such processing is unlawful, or your data are inaccurate.

Right to Object to Processing: Where we rely on our legitimate interests to process your personal data, you have the right to object to our processing of your personal data. You also have the right to object to our processing of your personal data for direct marketing purposes.

Right to Data Portability: To the extent that the legal basis for our processing of your personal data is (i) your consent or (ii) that the processing is necessary for the performance of a contract to which you are party, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. You may also request us to transfer such data to another data controller.

Right to Withdraw Consent: To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Right to Launch a Complaint: You may also have the right to make a complaint to the relevant Data Protection Authority. For the EU, the list of Data Protection Authorities is available here. For the UK, the Supervisory Authority is the Information Commissioner’s Office, with a registered office at Wycliffe House, Water Lane, Wilmslow SK9 5AF, United Kingdom. For Switzerland, the Supervisory Authority is the Federal Data Protection and Information Commissioner (FDPIC), with a registered office at Feldeggweg 1, CH - 3003 Bern, Switzerland.

Exercising Your Rights: You may exercise any of your rights in relation to your personal data by contacting us at hello@verified.email. In order to verify the legitimacy of your request, we may ask you to provide us with an identifying piece of information, so that we can locate you in our system. If you are making a request on behalf of a user, we require a signed authorization letter from the consumer.

Please read our EU GDPR Data Protection Policy.

If you are a Californian consumer, please see the Section “California Consumer Rights” for a complete statement of your rights under the CCPA, including the right to opt-out of the sharing and sale of your personal data.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our databases immediately.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us at hello@verified.email. We will work with you to ensure that this information is removed from our systems.

California Consumer Rights

If you are based in the state of California (US), you are protected as a consumer by the CCPA, as amended by the CPRA, with respect to your personal information. In addition to the disclosures made in this Privacy Policy, we are hereby providing you with additional disclosures about our data processing practices and your consumer rights, as required by the CCPA, the CPRA and the Regulations of the California Privacy Protection Agency (“CPPA”).

Your Rights Regarding Your Personal Information: As a California consumer, you have certain rights granted by the CCPA with regard to your personal information. These rights are:

• To receive information about:
• The categories of personal information that we collected from you;
• The categories of sources from personal information is collected;
• The business or commercial purposes for which we collected your personal information;
• The categories of third parties to which your personal information was disclosed and the personal information that was disclosed; and
• The specific pieces of personal information that we collected about you.

Please consult this Privacy Policy to learn more about the categories of personal information that we collect about you.

• To request that we correct inaccurate information that we may process about you;
• To request that we do not sell or share your personal information;

We do not sell personal information, as defined in the CCPA. We may share your personal information with third parties for the purpose indicated in this Privacy Policy. You can opt out of such sharing by contacting us at hello@verified.email.

• To request that we limit the use and disclosure of your sensitive personal information;

Please note that we do not collect sensitive personal information about you.

• To request us to delete your personal information that we hold about you, unless there is an exception under the CCPA; and
• To remain free from unlawful discrimination for exercising your rights.

Making requests under the CCPA: You can submit your requests for exercising your rights to us by email at hello@verified.email with “CCPA request” in the subject line. We will reply to you as soon as possible. Please note that we may need to verify your identity by requesting you to submit certain identifying details.

Authorized Agent: You can exercise your rights through an authorized agent. To do so, you will need to (i) provide us with a copy of your written permission for the authorized agent to act on your behalf; and (ii) verify your identity with us. Alternatively, you can (i) provide your authorized agent with a power of attorney under the California Probate Code sections 4000 to 4465 and (ii) submit a copy of the power of attorney to us.

Declining Your Requests: In some instances, we may not honor your request. Such instances include: (i) the failure to verify your identity; (ii) if you do not have authority to exercise the rights on behalf of another person; (iii) if there is an exception under the CCPA; or (iv) where the personal information that we hold about you is not subject to the CCPA.

Changes to this Privacy policy

This policy may be amended or updated from time to time at our discretion. Any updates will be effective at the time of publication, unless specified otherwise. Your continued use of our services after the publication of a policy update constitutes your consent to the changes.

Contact Information

If you have any further questions or comments about us or our policies, email us at hello@verified.email.